Kiosk Solutions Issue 19 - Page 41

software and reporting. As such, I go for a more touch and user-friendly method where visitors simply select their name; much in the same way we’re all used to doing in traditional paper sign in books. The difference is, you just have to tap a button rather than write down a time. A simple change like this means people are perfectly happy to sign out, UX is improved and the visitor management system is more useful to the business. Information kiosks such as those you might find at a museum or in a shopping centre are also often designed using desktop principals. For example, users will be made to tap buttons to interact with content rather than simply interacting with the content directly. I’ve seen large display maps on kiosks in shopping centres where floor plans have the names of the shops on them. To get information about the shops you have to tap the shop name on a list next to the map. In my opinion, the list is totally unnecessary and takes up screen space it doesn’t need to. A much better approach is to make the map itself interactive; tap the shop on the map and that’s what generates the relevant content. User experience is again improved as the time and effort required for them to achieve their goal is reduced. Brilliant and Efficient Paragon TK-3200 | Stellar TK-2100 32" 21.5" The winning formula There are a number of simple ways to improve the user experience and to help make the deployment of kiosks perform the tasks for which they were originally intended more efficiently: • Use mobile for inspiration rather than desktop when creating a kiosk app • Look for a more touch-friendly alter- native than keyboard input where possible • Let users interact with the content itself as opposed to using buttons for users to interact with content • Don’t leave your kiosk software development project in the hands of generalists, talk to a specialist KIOSK solutions 41