Kiosk Solutions Issue 19 - Page 40

software Tweak your designs Designers of kiosk software often fall into the trap of going back to standard desktop design for certain functionality. For example, they may choose to use a touchscreen’s built-in keyboard for some kind of data entry when a more touch-friendly solution could’ve been used. A specific example of this is a visitor sign-in system I used recently. When it came to leaving the building I "A piece of kiosk software is a failure if users don’t already know how to use it when they first pitch up at the kiosk" 40 KIOSK solutions went to sign out. Now, in my opinion, visitor sign-in systems should make the experience of signing in and out more pleasurable, or at least less annoying, for visitors. As such, I was disappointed when I was prompted to type my name in again to sign out. Obviously typing my name isn’t exactly a hardship, but it’s slower than writing “2:45” – the time I left – in a visitor book. That’s particularly true as the screen was bolt upright and I’m fairly tall, so I missed the space between my first and last names. Excuses, excuses, right! That meant my name wasn’t found and I had to type it again, this time with the space. I’ve designed plenty of visitor management systems over time. In that time I’ve learned that asking people to type their name when they leave a building has one main effect – people don’t sign out. This is obviously a problem for security, health & safety