airport kiosks
Ticketing kiosks have
become an almost
universal feature in
airports and their use
is expanding
By Olea Kiosks inc – www.olea.com
If there’s one place where the self-
service kiosk has proven its value, it’s at
the airport. Kiosks began appearing at
airports around the world in the early
1990s, providing wayfinding and flight
information services as well as allowing
travellers to purchase tickets and print
boarding passes. By 2004, according
to the International Air Transportation
Association, 15% of flyers were checking
in to their flights using a self-service
kiosk. By 2012, that figure had doubled
to 30%.
Today, nearly every airline
incorporates a check-in kiosk into their
operation. Thanks to their track record
of success and with airports facing
ever-increasing congestion, airports are
looking for other areas where kiosks can
help increase efficiency and improve the
travelling experience.
Beyond the boarding pass
A 2015 report from the Federal Aviation
Administration warns that steady traffic
growth over the next decade or so will
aggravate congestion at airports, leading
to increased delays. As a result, travellers
are becoming increasingly frustrated
with the long waits and inevitable poor
KIOSK solutions 21