unattended payments
Empowering
payments
anytime anywhere
How self-service payments can work
harder to deliver new experiences and
keep merchants and customers close
By Andrew Banks, Head of Unattended & Platinum Retail Sales, Verifone UK
& Ireland – www.verifone.co.uk
There’s no doubt that these are exciting
times for anyone involved in the kiosk
business. Faster, more robust and lower
cost technology plus online connectivity
are opening up new ways of paying –
including contactless and mobile - in even
more convenient locations, inside and
out.
This is creating new opportunities
for merchants to use self-service and
unmanned payments to reach new
audiences, to extend selling times, to take
the pressure off sales assistants and to
reduce their costs and overheads. And
there’s more scope for more innovative
development too. There are now all sorts
of pure play and hybrid unattended
16 KIOSK solutions
installations, complete with touchscreens
and multimedia, empowering consumers
with more speed and control across their
retail sales journeys.
Attitudes are changing
As unattended sales points become
more prolific, they are helping to
change consumers attitudes to self-
service. Millennials, in particular, like
to do things instantly, to be in charge
and do it themselves. Online shopping
has made them really comfortable with
searching, selecting goods and services
and processing their own payments. For
them, screens and keypads are the norm,
and they’re eager to use the same types
of interfaces at kiosks in busy bricks and
mortar environments.
Merchants’ attitudes are also shifting.
They now see the value in delivering new
types of customer experience and service.
From supermarkets with handheld
scanners and self-service checkouts
to automatic ticketing in transport and
parking locations, to click and collect