unattended payment
• More multimedia-enabled kiosks
with compelling digital and branded
content, particularly in hospitality,
entertainment and high street
environments.
• Greater interactivity including touch
screens, Internet connectivity and
voice activation, bringing new types
of personalisation and information
services
• Wider acceptance for contactless/NFC
and mobile payments – especially in
traditionally low value, high volume
applications like parking, ticketing
and transit, but also in higher value
applications, such as petro following
the increase in contactless value limits
in September 2015.
• An increase in cross platform, open
loop payment stations, for example,
in metro locations for one stop
purchasing of travel, entertainment,
attractions and accommodation
• Tightening of security and more
stringent policing of mandates and
compliance.
• Cloud-connected services – not just
customer facing, but also providing
merchants with real-time transaction
monitoring, customisation and
automated field management and
maintenance.
To enable this, kiosk providers will
need payment devices, such as Verifone’s
UX Solutions. The UX portfolio consists of
modular components that offer greater
flexibility, broader integration, easier use
and longer field life. In terms of payment,
the devices also provide robust security,
including P2PE-readiness. In combination
with Verifone’s managed payment
service retailers can deploy a complete
end-to-end card acceptance solution
easily and also support the rollout of new
services and content across unattended
estates.
With more demand and investment
in kiosks, we can expect to see rapid
transformation of kiosk design and
applications. Our top predictions for
2016 are:
22 KIOSK solutions
Contactless is a Priority
While convenience remains the principle
currency for unattended investment, it
means more to shoppers than not waiting
in a queue. It means being able to pay
any way they choose. Increasingly, that
means kiosks must support all payment
options, not just EMV debit and credit
cards, but also contactless and mobile
payments. European consumers are
using contactless in over 40 countries.
They carry over 131million Visa
contactless cards and will make over 10
billion European contactless transactions
this year. In fact, by 2019, 10 per cent of
transactions in Europe will be contactless.
Increasingly, contactless transactions will
be performed via mobile.