Year in Review - The Big Picture
Comcast Agreement Brings Better Customer Service, Additional Revenue
On December 31, 2014, KICA finalized an agreement with
Comcast granting use of the association’s rights-of-way. This
agreement brought with it a number of additional benefits to
KICA and its members.
“The agreement certainly provided some financial benefit to the
community, but more importantly it provided a process for ensuring
a better customer service experience,” said KICA COO Jimmy
Bailey. “While it doesn’t require our members to use Comcast, it sets
forth a higher level of service standards for those who do.”
As part of the agreement, Comcast provided a dedicated liaison
to work with KICA members on service issues and response
times. In addition to customer service improvements, Comcast
provided new infr \