Kent
Unlocking Potential
Unlocking potential is about
Our new business strategy for 2016-2020
is all about unlocking the potential of our
residents, staff and the business.
zz U
nlocking the potential of our
customers to be more independent and
to self-serve. This will help us to maintain
loyalty while lowering operating cost.
The strategy is fully supported by residents.
They’ve helped shape our new plan and will
remain at the heart of everything we do. We’ll
build on the success of our previous strategy
where we smashed our targets to achieve
98.5% resident satisfaction.
zz U
nlocking the potential of our
people by giving them the tools, training,
and the leadership to work productively.
zz U
nlocking the potential of our
business by reducing cost, improving
operating margin and using the additional
funds to build more homes.
Residents
find it easy to
get the help
they need
% residents
online
May 2016
22.6%
May 2016
Residents
recommending
AH
May 2016
84.1%
Our target?
50%
Target met?
9/10
Our target?
8/10
Target met?
Yes
Our target?
% current
arrears
Ps)
(general needs and HO
May 2016
3.9%
4.1%
Yes
6
Our target?
News&Views | www.amicushorizon.org.uk
Target met?
Yes
23%
Target met?
No