Keele University Prospectus Undergraduate | 2017 | Page 32

Undergraduate Prospectus 2017 We’re here for you You may already have questions or concerns about starting university. Or things may come up while you’re here – maybe to do with money, health or wellbeing (after all, life happens). Whatever your worry, we’re here to help and support you. We offer a wide range of services to provide information, get you back on track or simply be alongside you. Student Services Centre This is a one-stop-shop for anything to do with being a student, whether that’s a concern about money, an exam query, a personal issue, an accommodation problem or coming to study here from another country. Our staff are on hand to offer professional support and guidance whenever and however you need it. www.keele.ac.uk/studentservices ASK (Advice and Support at Keele) ASK is a great source of information, advice and representation. Even better: it’s free, confidential, impartial and non-judgemental. ASK staff can advise you on all sorts of things, including academic issues and university regulations, welfare benefits, consumer issues, employment, debt, fees/finance, immigration/visas, local information, grants, housing, loans, personal matters and more. Disability and Dyslexia support Our Disability and Dyslexia support team provides ongo ing, holistic support for individual student needs. If you have a disability and are thinking of applying to Keele, please contact us as soon as possible. We can arrange a visit here to assess your requirements and show you our accommodation (there are specially adapted ground-floor rooms and kitchens for those who need them). You can also have a chat with one of our disability advisors about your personal and academic support requirements. ASK is a member of the UK Council for International Student Affairs (UKCISA), authorising us to provide immigration advice. ASK is also a member of National Association of Student Money Advisers and is regulated by the Financial Conduct Authority. [email protected] www.keelesu.com/ask (online chat) Nightline We’re very proud of the way our students support one another throughout their university experience. Nightline is Keele’s student-led information and listening service, offering confidential support from other students by phone, Skype, text, email or online chat. It’s available to all students, from 9pm to 3am every night during term-time. www.keelenightline.co.uk For more information please visit keele.ac.uk/studentservices 32 Book an Open day keele.ac.uk/smartminds Friendly and confidential