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Suttle Shifts APPRECIATING Marilyn Suttle by Mary Meldrum M arilyn Suttle is CEO of Suttle Enterprises LLC., a leading authority in customer service excellence, professional and personal relationships, and content marketing. She is a leader for womenfocused online communities and has been sourced as an expert by Ladies Home Journal, Corp Magazine, Inc. Magazine, and U.S. News and World Report. TV news programs have featured her advice on communication and self-improvement. Some of Marilyn’s clients have won industry awards, raised customer satisfaction levels, and experienced better outcomes personally and professionally. Company leaders have made her presentations available to thousands of employees, improving their quality of life and passion to excel in their professions. Marilyn does keynote presentations and training. She also coaches and consults with professionals at Fortune 500 companies, universities, medical, and mid-sized companies. At times, Marilyn also works directly with entrepreneurs. Her extensive experience with online community management and social media helps brands engage deeply with their target market. THE SPARK OF A CAREER There are a lot of moving parts that went into building the passion and expertise that Marilyn Suttle has accumulated, but she will tell you that she learned about the idea of “customer love being in the details” from both her parents who were small business owners. It was their attention to making the customer experience the focus of their businesses that young Marilyn picked up on. She learned by watching and listening to her parents as professionals. eydismedia.com 17