Journal: People Science - Human Capital Management & Leadership in the public sector Volume 1, Issue 2 Spring/Summer 2014 - Page 29

Figure 1: Types and Levels of Data Level 0: Input Measurement Focus Typical Measures Inputs into the program, including indicators representing projectÕ scope, s efficiency, and costs Types of projects, number of projects, number of people involved, hours of involvement, cost of program Level 1: Reaction Measurement Focus Typical Measures Reaction to the program, including perceived value of the program Relevance, importance, usefulness, fairness, appropriateness, motivation, necessity Level 2: Learning Measurement Focus Typical Measures Learning to use the content, materials, and system, including the confidence to make the project successful Skills, knowledge, capacity, competency, confidence, contact Level 3: Application and Implementation Measurement Focus Typical Measures The actions taken, use of content, materials, and technology in the work environment, including progress with implementation Extent of use, task completion, frequency of use, actions completed, success with use, barriers to use, enablers to use Level 4: Impact Measurement Focus Typical Measures The consequences of action and the use of the content, materials, and technology expressed as business impact measures of output, quality, cost, and time The consequences of action and the use of the content, materials, and technology expressed as business impact measures of output, quality, cost, and time Level 5: ROI Measurement Focus Comparison of a programÕ s monetary benefits to program costs People Science Typical Measures Benefits/costs ratio (BCR) ROI (%) Payback period Spring 2014 24