Policy and Complex Systems
Figure 1 . Large municipalities : relationships between quality of broadband access ( gray symbol ), ( front office ) action domains ( red symbols ) and back office improvement initiatives ( blue symbols ) for population service delivery ( 2011 ) (*) (*) The graph has been obtained from the UCINET software for network analysis and refers to a sample of 189 municipalities ( 152 small , 37 large ). Relationships have been normalized by number of municipalities . The tie color shows the number of municipalities which share the attributes associated with the nodes . ADSL : quality of broadband connection ; NEEDS : users ’ needs ; QoS : quality of service ; PROMO : promotion of service functionality ; NORMS : revision of norms / laws ; ACCESS : improving the access to service ; SIMPLE : reducing administrative burdens for service usage ; INTEROP : improving the interoperability of service among the national , regional , and local authorities ; EMPLOYEE : improving civil servants ’ competence .
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