“ As a family , we would not be putting our dollars here if we didn ’ t believe that change was happening .”
and others , the Paletta family was learning about the change in process and culture underway at Joseph Brant Hospital , and the impact it was having on care and staff morale .
“ As a family , we would not be putting our dollars here if we didn ’ t believe that change was happening ,” Angelo said . “ I ’ m telling you firsthand that there is change for the better .”
The adoption of the LEAN principles of management , and Kaizen sessions where staff can provide feedback and ideas to management , provided an understanding of the open lines of communication , and the corporate and personal commitment to making positive changes .
“ While in the ICU , I noticed the board in the hallway with multiple green sticky notes with suggestions from staff , and responses from management as to what has been implemented , and what was still being reviewed ,” said Angelo . “ Staff and management are listening to each other , and morale is improving .”
During tours of the existing hospital , and through their own experiences it was clear to the Paletta family that the existing hospital was too old , and that our aging community needs a better hospital close to home .
“ Now is the time to provide the community with the best hospital , the best equipment for doctors and nurses and staff to do their jobs ,” said Angelo . “ The exciting thing is that the doctors , nurses , and staff want to help and want
to make our hospital better . I ’ ve seen it and I ’ ve heard it .”
“ Let ’ s be realistic . No one wants to come to the hospital for a vacation , even for a few days . Deep down inside , in the back our minds we want to know that if we need the hospital for ourselves , or a loved one , the facility , the equipment and the staff are there , ready , willing and able . And we are asking you to please help us get to the finish line .”
“ As a family , we would not be putting our dollars here if we didn ’ t believe that change was happening .”
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