Joseph Brant Hospital 2017 Annual Report JBH Annual Report 2017 final | Page 7

ENHANCING OUR CLINICAL CARE
Throughout the past year, the methods our healthcare
teams use to provide care have been extensively
reviewed and redefined to enhance staffing and ensure
the best use of staff skills for each of our patients.
New Nursing Standards of Care were implemented,
establishing a unified focus on safety, quality of care and
how standards are balanced with nursing expectations.
Our JBH Quality Council, Clinical Leadership Council and
Professional Practice Council collaborated to enhance
its guidelines for delivering the highest quality of care
available for every patient.
MANAGING AND PREVENTING OUTBREAKS
During this winter’s seasonal Influenza outbreak, JBH
held a focused approach on organizing, advancing and
communicating ways to manage and prevent infection
across the hospital. Infection Prevention and Control staff
collaborated with Environmental Services in conducting
cleaning audits and testing new equipment to constantly
research ways to improve quality and manage outbreaks.
As a result, JBH saw a limited number of outbreak days in
comparison to other institutions this winter.
CONTINUED IMPROVEMENTS: EMERGENCY
DEPARTMENT YELLOW ZONE
This year, the Emergency Department (ED) continued to
build on its successful improvements, making changes
to enhance how and where some levels of emergency
patients receive care. Our Emergency Department’s Yellow
Zone was moved to a newly renovated space to support
patient safety, the delivery of quality care and enhance
the flow of treating patients in the Yellow Zone. Many
compliments continue to be received about care given
within the Emergency Department.
TRILLIUM GIFT OF LIFE NETWORK
Over the past year, JBH actively worked with teams in
the Trillium Gift of Life program to increase education
and awareness amongst staff about the organ donation
options available and to encourage discussing these
options with families. Our staff understand the important
results these conversations can have, as this past year in
one week, five organs were retrieved from two patients
on two separate occasions. Having these important, life-
giving but often difficult, conversations saw that 100% of
potential donors gave the gift of life. Trillium Gift of Life
Network recognized JBH as one of their 12 top performers
for this result. Thank you to the generosity of patients,
their families, the dedication of staff and the work of the
Trillium Gift of Life Network.
Our Story
Your ER Day and Night shift did a fantastic job with my care. I wish I could tell you the name of the first
nurse that I saw, however she was excellent. Florence Nightingale would be proud! The remaining staff
from registration, X-Ray and finally to the Doctor were professional, understanding and caring. I have
unfortunately been to your ER twice in recent months and I am certain that one my first occasion it was
the same staff on duty. I am certain without doubt that it was the same first nurse that saw me at the
early occasion. I was so impressed with her; the second nurse and the paramedics (on standby), I seriously
wanted to buy flowers and send a card of thanks! There really is no words of praise that could express
how in my time of need your staff was there and I felt secure and comforted. I would ask that you take a
moment of your time to express to these fine people my heart felt gratitude. – Chris Warnick
Annual Report 2016-2017
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