JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 8

2.4 List the names of any of Zendesk’s main competitors (SaaS industry) in which your firm is presently engaged in on a global account basis. We are fortunate to provide real estate outsourcing services to many companies in the SaaS industry. Unfortunately, we have confidentiality agreements with the majority of them and we are prohibited from using their names. Those we can tell you about are Atlassian, Intuit, Zendesk, Tableau and Blackbaud. 2.5 What differentiates your firm from other firms offering similar integrated real estate services? Include a Value Statement for each component of the proposed Scope of Services. JLL is the large transaction market share leader in San Francisco and the Silicon Valley. Known for our creativity, experience and tenacity, JLL delivers below market results and unprecedented lease term flexibility for our clients as illustrated in our San Francisco HQ Scorecard. San   Q   C Scorecard SA N   F F rancisco   R A N C H IS O   H Q   S C O R E C A R D $110.00 $105.00 $100.00 Trend  line  of  average  rents   $95.00 JLL  HQ  Team  clients $90.00 $85.00 $80.00 $75.00 $70.00 $65.00 $60.00 JLL  HQ  client  savings  vs.  market $55.00 1 2 3 4 5 6 7 8 9 10 11 12 $50.00 $45.00 $40.00 $35.00 $30.00 $25.00 3/18/11 8/15/11 1/12/12 6/10/12 11/7/12 4/6/13 9/3/13 1/31/14 6/30/14 11/27/14 4/26/15 9/23/15 Tenant Charles)Schwab Bank)of)America Morgan)Stanley JP)Morgan Advent Bare)Escentuals Twitter Practice)Fusion Neustar Twitter Riverbed Twitter 2/20/16 Size Est.,Savings/Term 417,266 $50,000,000 122,000 $6,000,000 92,000 $9,000,000 201,006 $16,000,000 129,491 $6,000,000 94,082 $10,000,000 338,219 $5,000,000 101,000 $5,000,000 138,574 $11,000,000 80,000 $150,000 200,000 $16,000,000 214,950 $35,000 2,128,588 $134,185,000 7/19/16 12/16/16 Additionally, our team track record together representing high-growth companies. Most notably, the team of Julia Wilhelm, Bart Lammersen and Hugh Scott have a long history of working together with high growth clients. There is a deep level of trust and rapport among this team who offers a uniquely diverse and well-rounded approach that is created by their combined strengths. Our team is known throughout the Bay Area as the hardest working and scrappiest brokerage team in the business, available on-call whenever you need us.