JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 7

2.3 Specify the length of time you have provided the different service offerings and include % of 2018 Revenue for each type of service. We entered the industry more than 200 years ago. As far back as the mid ‘80’s / early ‘90’s, we have provided full outsourcing for transaction management, lease administration and project management on behalf of public, private and Fortune 500 firms which we continue to service today. Our corporate real estate outsourcing platform continues to evolve, as we structure service delivery alternatives that meet changing CRE needs. The table below provides an outline of the year we began providing that service and the percentage of 2018 revenue attributed to each business unit: SERVICE LINE YEAR % OF 2018 REVENUE 1784 (Tenant Rep), 1969 (Agency Leasing) 36% 1969 (Property), 1991 (Facility) 18% Capital Markets 1969 17% Project & Development Services 1976 12% Advisory, Consulting & Other 2000 9% Leasing Property/Facility Management *8% of our revenue originated from LaSalle Investment Management