Section 12
Workplace
Strategy &
Human
Experience
12.1 Provide an overview of workplace and human experience services that
you provide.
A workplace that is powered by the human experience goes beyond a work-life balance. It drives
how people feel about their place of work. How empowered, engaged and fulfilled they are, it’s the
purposeful fusion of life and work based on authentic human experiences.
The workplace is predicted to become more human over the next ten years as an emphasis on creating
memorable experiences transforms how and where people work. With 7,000 workers worldwide telling us so
in our new, global study: Workplace, powered by Human Experience, this is one prediction we can safely make
against a backdrop of widespread uncertainty. Our international research shows that both employers and
employees see human experience as the main factor in determining the shape of their work environment for the
foreseeable future. Our research also highlights the three main zones that you need to address to provide the
best experience for your workers: Engagement, Empowerment and Fulfillment.
To engage and empower your people, you should first focus on how you are managing their real estate. For
example, our survey shows that employees are turning away from the traditional workplace. Instead, they are
moving toward activity-based working which involves sharing and being part of the community at work. From
our report, we’re seeing that significant proportions of them want to escape their desks (37 percent), find places
to recharge their energy (40 percent) and drop into spaces designed to aid concentration (47 percent). Your
people are your biggest assets—and if that is what they want, then this should be an approach to consider at
your workplace.
Using proven research methods and evidence-based design techniques, our Strategy Team develops
innovative solutions that leverage space, technology, brand and HR policies to drive a thoughtful and holistic
experience for your workers. We deliver workplace experience and portfolio strategies that are closely aligned
to business goals, talent/retention of the workforce, experiences that align with competitors for critical talent and
how people work. The return on investment can deliver solid bottom line results. Whether the support needed is
with a pilot, a project, or the development and implementation of a regional and/or global program, our team has
the expertise to deliver.