Section 11
Technology
and
Innovation
11.1 Describe the methodologies and tools you use in assessing corporate real
estate performance.
In the previous section, we spoke about the importance of the various surveys and scorecards we use to monitor
our performance. Periodic client reviews are vital for assessing our performance and maintaining a successful
business partnership. These meetings serve as a framework to:
Establish annual objectives
Review the performance of our account team
Document lessons learned
Revisit and / or establish new objectives and
Facilitate the exchange of best practices and innovations
For each client, we customize the contents of the quarterly and annual reports. These reports may be modified
yearly based on key information that we need to measure KPI’s and track real estate performance as it relates to
business objectives.
11.2 Provide an overview of what you believe to be industry best practices for
each scope of service.
JLL has proposed what we believe to be the best practice solution for a company like Zendesk: a fully integrated
core team supported by variable resources from JLL industry leading services lines. Sharing best practices with
you is a primary responsibility of your account team. We are committed to continuously pushing the envelope on
new innovative solutions that help you attain and maintain a leading edge in your industry.