Analyzing Your Portfolio
JLL utilizes the First Impression Building Inspections (FIBI)
process, which is a site walk-through inspecting the overall
appearance of the building to ensure that it is being properly
cleaned and maintained. This walk-through solves for the
basic problem of the overall appearance of the building. The
FIBI process is as follows:
Corrigo work orders are created for each site to be inspected and are assigned to the JLL team member responsible
for inspections throughout the year; We have leveraged Corrigo’s punch list feature for the list of items that need to be
checked during an inspection.
Facility Managers or Mobile Engineers complete inspections for the portfolio; frequency of inspection is determined by
several factors including primary site use and headcount.
FMs and Mobile Engineers log their inspections directly in the work order by capturing responses in a punch list,
including follow up comments for issues identified.
Our Central Support team produces reporting out of Corrigo with statistics on compliance to inspection schedules and
issues identified; reporting is produced quarterly and presented to Zendesk quarterly.
The grading system for FIBI is: “green” if the site has no findings or work is complete, “yellow” if the site has 1-3
categories with findings, and “red” if the site has 4 or more categories with findings. For yellow or red, the FM has
to indicate the issues that need to be attended to in order to get this property in excellent condition.