JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 36

We’d also like to share with you some examples of our work in San Francisco During the first phase of your project, our team will work with you to design a project charter that will be used not as a measurement of services, but as a “guide” to successfully monitor and track the key goals and objectives necessary to deliver a successful project. We will then create a customized field manual based on the goals established in the project charter to bring clarity and continuity to all members of the project team. This manual will capture your specific directions for things like approval workflows, forms, reporting and processes. We have included screen shots of a representative financial analysis in the designated section in Scout. Our technology application for Project Management is described below in 8.2. Please refer to the organization chart for an overview of team members. Biographies for each proposed team member who would support this process have been uploaded in the designated section in Scout. Cost savings through the Synergy Program Annually, JLL spends hundreds of millions of dollars with our vendors. Our preferred supplier program, Synergy, brings the full weight of our buying power, market intelligence, value engineering, procurement and negotiating capabilities together to secure the best combination of price and performance on behalf of you and your project. The Synergy Program objectives are designed around the value of centralized relationships that are maintained by both the strategic sourcing and project management teams. A preferred supplier is a unique distinction bestowed on a few suppliers who have demonstrated the best value and most efficient service offering. Synergy offers pre-negotiated contracts, assurance that suppliers meet the highest standards for service process and procedures and the most efficient delivery and installation and extended warranties.