Section 5
Commercial
Transaction
Management
Services
5.1 Describe your approach to providing transaction
services globally.
During the transition process, we will establish processes and protocols which are documented in a “playbook.”
These processes, document standards and protocols are then used to customize our technology platform,
which will thenguide consistent service delivery throughout our organization and provide you with standardized
reporting. All JLL professionals are trained on JLL’s technology platform and its various modules, ensuring
Zendesk that the quality of service is not diminished during the addition of necessary resources.
Work across geographies is closely managed, informed and aligned by the Zendesk account team to ensure
that the process and the end-result are compliant with all standards and expectations. Our core team and single
point of contact remain engaged in assignments from beginning to end and retains total control throughout the
project–assignments are not merely handed off.
You will receive process-driven transaction management provided by our brokerage professionals that ensures
consistent results. Our local market brokers provide information and apply tools and technology that enable
our core account team to oversee all activities and ensure all negotiations are carried out to your satisfaction.
Tools and processes we use are based on years of experience working with clients with diverse transaction
management needs. The high-level approach below is applied to every acquisition or disposition we manage:
ACQUISITION PROCESS DISPOSITION PROCESS
Define overall objectives Define requirements / preliminary project planning
Determine occupancy requirements Create disposition project file
Preliminary budget/evaluation current situation Determine local broker
Assess market factors and opportunities Assessment and analysis
Identify alternatives Leasehold/landlord assessment
Site tours/physical inspections Strategy development
Prepare and distribute RFPs Buy-out / termination negotiations
Evaluate building efficiencies Marketing plan implementation