4.3 Describe how strategic services are integrated into your ongoing account
team to identify areas of opportunity within the Zendesk portfolio.
Our integrated service delivery platform makes it easy for your account management team to engage subject
matter experts when the need arises. Please refer to our answer to 3.3 for more information.
4.4 Provide fee scale and hourly rates of individual project members.
There will be no fee for our annual strategic plan performed by your account manager. Should we need to
engage consulting professionals, the hourly rates below would apply:
TITLE STANDARD HOURLY RATE
Analyst $170
Senior Analyst $210
Associate $250
Senior Associate $300
Vice President $350
Senior Vice President $450
Managing Director $650
4.5 Describe which individual project members would support this
process. Please provide their bio’s.
Please refer to the organization chart in item 3.1 of our proposal. Biographies for each proposed team member
can be found in Appendix.