JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 24

4.2 Describe how you would assist Zendesk in implementing an overall real estate strategy that is linked to our business objectives in addition to our San Francisco Bay Area HQ strategy. Strategy is the linchpin of real estate portfolio optimization, especially considering the current Zendesk situation in San Francisco – multiple buildings, multiple lease expirations, multiple landlord in a supply constrained market with a growing workforce. Our experts work with you in a decisive and timely manner to develop a real estate strategy aligned to the business needs which would include specific goals and quantifiable benchmarks. Strategic planning objectives for you would include: Position your real estate to support and enhance its core business Address immediate, medium and long-term occupancy requirements Evaluate appropriate ownership and financial structure opportunities Create efficient space standards and enhance workflow Consolidate operations and create disposition opportunities Reduce real estate operating and capital expenditures Use regulatory guidelines to the client’s maximum advantage. Portfolio Optimization Identifying short, mid and long-range planning and savings opportunities Implement Develop Action Plan Rank Opportunities Diagnose • • • • • • • Excess space Cost / SF Cost / person Above market Small offices Cash positions Landlords • • • • • • • Downsize Improve space utilization Dispose of excess space Sell assets Reset rents to market Close / consolidate offices Financial restructuring • • • • • • Savings potential Required capital / expense Timing Write-offs Responsibilities C-suite approvals • • • • • Reconfigure space Drive dispositions Leverage lease rights Negotiate aggressively Report in real time