Overall, we see many of our clients like Zendesk outsourcing transactions work in an exclusive relationship in the
US or on a global basis with a single point of contact and scalable platform. Project Management services are
often included on a fixed or variable bases depending on portfolio size, planned-expansion and/or the capital
project pipeline. Regardless, an aligned project team and transaction team is considered a best practice when
new space is secured. With 10+ sites, we often see Lease Administration services included as well. While most
often purchased independently we feel so strongly that our Strategic Consulting Services and Portfolio Analytics
Tool (aka “PAT”) will be so beneficial to Zendesk that we are including them as part of our outsourced package at
no additional cost to you.