April 2, 2019
Beautifully simple. That is exactly how JLL would propose making what might be described as a highly integrated,
often times, complex, daunting, high stakes undertaking that is Zendesk’s expanding global real estate portfolio
and San Francisco headquarters situation. JLL and specifically the team we have assembled to partner with you,
are exactly the right people to do it.
JLL is already a partner with Zendesk and is growing our business relationship which currently includes 450
Zendesk Agents across 10 Instances on the JLL account. As we’ve gotten to know your business better we have
ideas on how to better utilize Zendesk’s services within JLL’s platform – from adding keyword search on our website
to expanding our use of Zendesk in areas of our business beyond our accounts payable and receivable. Likewise,
we are highly confident that our team can return the favor and add tremendous value to your organization by helping
move Zendesk’s real estate decision-making from being reactive to the realities of a rapidly growing workforce, to
being proactive, strategic, forward-thinking and with purpose.
Headquarters and portfolio guidance from a broader strategic standpoint and consulting-based approach, is
specifically what our company was built for, and exactly what we as individuals on this team excel at. We believe the
key differentiators for what JLL and our team has to offer to Zendesk are the following:
People: Our team includes the best of what JLL has to offer: a/the top strategic advisor in our market, a
highly diligent portfolio manager with a dedicated focus on San Francisco headquarters companies and their
global portfolios, unmatched market intelligence professionals, best benchmarking from experience with SaaS
companies, a specific and dedicated strategic consultant, in-house and in San Francisco international liaisons,
a workplace and human experience ninja, and the best construction managers the market has to offer (to name
a few).
Process: We propose to start with a totally customized and completely free to you thoughtful and fully vetted
strategic consulting engagement and THEN execute on the best outcome for your business and people based
on that plan.
Platform: In house services to meet and scale with all your needs and best in class technology tools to assist
our delivery.
Partnership: JLL is mission aligned and is a recognized leader in our industry in diversity, ethics, sustainability,
and our team loves that you value community service as much as we do.
So, what really makes JLL different? If you ask our clients, they will say it is because we “think outside the-box,” or
because we are “great people with great ethics,” or because we are “nimble and immediately responsive”. From our
perspective, we believe we are different because we care. We care about our client’s success, both professionally
and personally. We care about every clause in a lease, not just the major issues. We treat all business decisions
from our client’s perspective and are constantly striving to do better and more today than yesterday. Yes, we have
meaningful market share and excellent results, but caring is what has driven our success.
Sincerely,
Bart Lammersen, Julia Wilhelm and the entire JLL team