JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 13

Bart Lammersen “The Guru”, has represented some of the top global software and tech companies in their San Francisco and Bay Area headquarters leases and is an absolute guru of global portfolio work. He will act as the Account Leader providing strategic oversight of the project. As a recent recipient of JLL’s Most Valuable Player and Champion of Excellence awards for the entire brokerage operation in the Americas, no one is more dialed in to JLL’s platform, expertise, or has more influence to bring the best to Zendesk. Julia Wilhelm “The Coach” has had a 16-year focus on representing San Francisco based companies in their San Francisco headquarters and national and international portfolios and excels and driving progress while remaining detail oriented and requiring excellence of all parties involved on behalf of her clients. As a recovering straight A student, Julia will make sure everything is done and done exceptionally well. Hugh Scott “The SaaS Whisperer” has dedicated his career to understanding and executing on evolving needs of the Bay Area’s most dynamic companies. For Zendesk he will be our secret weapon for San Francisco space acquisition, particularly in “off market” opportunities. For potential expansions outside of San Francisco, he can draw on a wealth of experience opening satellite locations and secondary hubs for many SF based SaaS companies. Tim Ogilvie “Tactician Wonder from Down Under” is the master strategist. He is the Bay Area leader of our strategic consulting practice and will ask all the right questions, analyze the data and fully quantify and qualify all possible headquarters scenarios for the Zendesk executive team to make an informed decision on direction. Morgan Meade “The Tech Expert” is our real estate and technology expert providing the tools and tech-connectivity to Zendesk. She brings a wealth of experience in assisting clients to leverage tools such as PAT, BlackBird and Utilization IQ. Elias Lindenberg “Mr. Worldwide” is a member of JLL’s i-Desk based in the Bay Area whose sole focus is to act as the liaison and advocate for our Bay Area clients with their international portfolios. Alex Holton “The Hawk” will lead JLL’s Project Development Services team on behalf of Zendesk. Alex has managed construction projects for many of the biggest and coolest San Francisco offices while maintaining strict timelines, budgets and driving all possible cost savings. Katie Rodrigues “Tetrix Black Belt”, came from a top design firm in San Francisco to lead JLL’s local Workplace Strategy helping to align and transform the way our clients work to attract and retain talent, better meet their operational and cultural goals and future-proof their workplaces. While Julia Wilhelm will act as the day-to-day point of accountability for the broader JLL team ensuring successful execution of every phase of the project, you can expect that all leaders of the Zendesk team will be available, accessible, present and able to pull from all the breadth and depth of expertise, tools and processes you need for success.