itSMFI 2017 Forum Focus - June Forum Focus ITSMFI | Page 4

itSMF International Update from Bruce Harvey—itSMF International Company Secretary Dear Members, It has been 4 years this month that I have been privileged to be associated with the International Community that is ITSMF and with The ITSMF International Limited as its’ Company Secretary. Along the journey, I have met some incredible people, passionate about their profession and committed to making a difference. As I have said on many occasions, at the time I took on this role I had no knowledge that ITSM existed as a profession. And in a previous life, I would have loved to have been able to obtain the services of an ITSM Professional – it may have saved me much anguish and many dollars. But that is a story for another time! In this new age of disruption at every turn, no sector can quarantine itself from the changes that the application of technology brings, and regrettably there is both disruption for good and for harm. In terms of the profession of ITSM, I have been interested to watch the conversations taking place at Conferences, Seminars, Vendor Showcases and on Social Media and other platforms that seem to seek to answer the question as to which is the best “platform” to be preferred, rather than the benefits of the application of Service Manage- ment per se and the outcome to be achieved from the customers’ point of view. And sadly, there is a tendency to use jargon and acronyms that in my view confuse the client/ consumer rather than convince them of the benefits to be had from the application of ITSM! Glazed eye syndrome is what I call it! So as an interested non-practitioner, the question I constantly ask myself is : Are we doing enough to educate the public about the availability of and benefits of applying Service Management? “ and “Are we adequately promoting our profession to the wider marketplace?” 4 itSMFI Forum Focus—June 2017 My interest has been raised more recently as I see the very confusing (to me) exchanges around the applicability and or suitability of ITIL, DEVOPS, AGILE and so on – and if I’m confused then I can be assured that the average person will be even more so. At a recent Chapter Leadership Conference, I made the case that from a consumer view point, it appeared to me that IT Service Management was part of the fabric of almost every product or service that any provider offered through the market place to its client or customer base. IT Service Management saves lives – through its involvement in the Health Sector! IT Service Management empowers lives – through its involvement in the Education Sector! IT Service Management powers communities – through its involvement in the Energy Sector! IT Service Management takes you there – through its involvement in the transport sector! IT driven Service Management, when applied professionally, saves money, saves time, provides personal and family security and gives peace of mind to both provider and consumer that the product or service is fit for purpose and performs to expectations. Are we doing enough to promote our profession and the benefits of applying our profession to the delivery of products and services from the end consumer’s perspective? Food for thought? The Future of Best Practice. AXELOS are looking for ITSM Practitioners to assist with research in the AXELOS Global ITSM Research Programme and help to shape the future of Best Practice. If you’d like to represent ITSMF International in this project, please contact Michael Imhoff at [email protected]. Interested in starting a Chapter of ITSMFI in your region? First, you’ll need to check to make sure there is no approved Chapter in your region. If there is no Chapter, you can then register your interest and we will work with you to progress your interest. Contact us at [email protected] and we’ll help get you started. August 2017 Town Hall. Our next Town Hall is scheduled for August 16 th 2017 at 1000 UTC and all are welcome to log in. I hope that you will join us for this important meeting. Editorial Board I trust that you are enjoying reading the Forum Focus magazine. We are proposing to put an Editorial Committee in place to assist manage the collection of and approval of content for future editions. If you are interested, please advise us at [email protected] or contact Michael Imhoff at [email protected]. AXELOS AGREEMENT OPT IN If your Chapter is interested in opting in to the AXELOS agreement entered by ITSMFI in December 2014, please contact Michael Imhoff at [email protected] for a copy of the agreement and a product description statement on the features, benefits and responsibilities attached to entering the agreement. 2016 /17 Chapter Levies. Chapters are reminded that the 2016/17 levy payments are now overdue and should be remitted as soon as possible. If you have not received your 2016/17 levy notice please contact us at [email protected]. Until next time, Kind Regards Bruce Harvey Company Secretary