By Caspar Miller
Most conferences usually have more than one track , and I always find myself debating which speakers to choose . All the sessions seem so exciting , and they often also provide an opportunity to have a chat with some of the big shots . The SIAM conference in Leeds in March was no exception .
If you do anything in your SIAM programme , make sure you do these things !
Those who know a little about SIAM and may even have read a few of the white papers published in the past few years will probably recognise some of the names on the agenda . I found it especially difficult to choose between Steve Morgan and Kevin Holland , who have both written several white papers on SI- AM and also contributed to writing the Service Integration and Management Foundation Body of Knowledge . I have , however , had the pleasure of earlier sessions with Kevin Holland , and I even managed to talk to Kevin in one of the breaks , so I chose the very relevant topic presented by Steve Morgan .
Steve ’ s presentation concentrated on the ’ Crown Jewels ’, the most important areas to keep under control , and then tune the rest of the setup like a graphic equaliser – tweaking every process between the retained organisation and your out sourcing partners . Listening to Steve talk about his experiences was truly inspirational .
Steve gave a humorous yet thought-provoking example of managing suppliers : A customer introduces a setup where , if a service provider failed to reach a target , the penalty was £ 1 , which was to be delivered in person to the director ’ s office by the CEO of that supplier ! 29 itSMFI Forum Focus — June 2017