itSMFI 2016 Forum Focus - September Forum Focus ITSMFI Sept 2016 | Page 9

Alternatively, organizations might use a variety of these
frameworks, methodologies, and standards for best
results. To help support this, AXELOS – the joint venture
company responsible for ITIL – offers a number of white
papers that describe how ITIL can be used in conjunction
with other IT and ITSM frameworks, methodologies, and
standards:




ISO/IEC 20000: ITIL V3 and ISO/IEC 20000
MOF: Cross-Reference ITIL V3 and MOF 4.0
Six Sigma: Integrating Six Sigma and ITIL for con-
tinual service improvement
TOGAF: TOGAF 9 and ITIL V3 Two Frameworks
Whitepaper
ISACA has published a COBIT 5 process level mapping to
ITIL in its “COBIT 5: Enabling Processes” publication. You
can also find out more about COBIT by reading Joe the IT
Guy’s An Introduction to COBIT blog.
The ITSM Processes Detailed in ITIL
ITIL 2011 offers up 26 ITSM processes and a number of
functions such as service desk, with the 26 processes split
across the five ITIL areas (and books):
Service strategy:
1.
Strategy management for IT services
9 itSMFI Forum Focus—September 2016
2.
3.
4.
5.
Service portfolio management
Demand management
Financial management for IT services
Business relationship management
Service design:
6.
7.
8.
9.
10.
11.
12.
13.
Design coordination
Service level management
Service catalog management
Availability management
Capacity management
Supplier management
IT service continuity management
Information security management
Service transition:
14.
15.
16.
17.
18.
19.
20.
Transition planning and support
Change evaluation
Change management
Release and deployment management
Service validation and testing
Service asset and configuration management
Knowledge management
Service operation:
21.
22.
23.
Event management
Incident management
Request fulfillment