itSMFI 2016 Forum Focus - September Forum Focus ITSMFI Sept 2016 | Page 25

Ulf Myrberg - Director of Qualifications, Certifications, Standards & Communication Ulf has been a member of itSMF for about 15 years. For the past 8 years he has served as a member of the board of directors of the Swedish chapter. He was also one of the founders of the chapter. He has been a member of IPESC and IQaC/IQC since the committees started and has until recently been a member of the Editorial Advisory Taskforce. Ulf can be contacted on [email protected] Vinay Jain—Director Vinay is an IT Professional with close to 20 years rich experience with well known organisations. Adept at managing & leading teams for running successful Technology Support Process Operations; experience of developing and enhancing procedures, service standards for business excellence. An enterprising leader with the ability to train and motivate cross-cultural teams in optimising their performance levels. Vinay can be contacted on [email protected] Michael Imhoff Nielsen—Director Michael is working as ITSM consultant at Microsoft with a focus on cli- ent relations, process design, assessment and education. In addition he is:       Chair of the itSMF Denmark board accountable for strategy, governance and the publications committee. Member of the itSMF International Executive Board. Chair of the itSMF International AXELOS Working Group. Accredited ITIL Expert CPD Accredited ITIL instructor by EXIN ITIL Auditor at EXIN His specialities includes: ITSM, ITIL, ISO/IEC 20000, COBIT, MOF, Governance of IT, Organizational Change Management. Michael can be contacted on [email protected] 25 itSMFI Forum Focus—September 2016