itSMFI 2016 Forum Focus - December Forum Focus ITSMFIV3 | Page 5

to the notice and other requirements for meetings, conduct of meetings, elections and other regulatory requirements related to your jurisdiction and generally. Good governance is largely just good old fashioned common sense. 2. THE STRATEGIC PLAN Your Strategic Plan includes your Vision and Values and is overseen by your Board to ensure you remain on track to deliver the Strategic Outcomes listed in the Strategic Plan for the benefit of your members. It should be published far and wide to members and stakeholders as an important element of your Marketing. Members and others stakeholders are more likely to want to come with you if you tell them where you are headed! 3. DEVELOP A STRATEGIC PLAN The Strategy outcomes should include actions to be taken in the short (within 12 months), medium 12-36 months) and long term ( 3 years +) and list the resources, time line and the value created for members. These actions should be SMART – SPECIFIC, MEASURABLE, ACHIEVA BLE, REALISTIC and TIMELY. 4. KNOW YOUR MARKET The Board must have a very clear appreciation of its market place and understand the risks that exist in that market place so that it can manage the business within its adopted Risk Appetite. 5. SET NO MORE THAN 5 KPI’S Set a small number of KPI’s. For example, I would envisage that the drivers of the business of every one of our Chapters would include:  Membership Growth     Conference/Event attendance Sponsorship support Communications and Marketing, and Volunteering Support By setting realistic targets in each of these key areas and reporting against them monthly at Board meetings, you will ensure that you’re focused on what is important and be actively managing these factors looking to next month and next year rather than in the moment. 6. ALLOCATE THE RIGHT RESOURCES TO THE RIGHT PLACE TO DO THE RIGHT THINGS. Allocating resources is also critical to ensure that you are moving towards your Strategic Vision and Goals. You need to ensure that you have the right people in the right place doing the right things so everyone needs to know what is expected of them and where and how they are held to account for their performance. BUT WE ARE VOLUNTEERS! I can hear you saying “Wait a minute - we are Volunteers!” Good Corporate Culture and Good Corporate Governance happening in their Chapters. It not only creates a positive environment for growth in members, Sponsors and event attendance, it also creates a desire in our members to volunteer to be a part of the journey that is itSMF International! If Good Corporate Culture and Good Corporate Governance are missing from your Chapter, you will find that soon they will be joined by members, sponsors and volunteers too. Volunteers have limited time and will invest it where they receive enjoyment from volunteering, appreciation and acknowledgement for volunteering and create value for themselves and their fellow members. They have no shortage of organisations such as ours competing for their time and talent. So - that is my case for Good Corporate Culture and Good Corporate Governance being critical to your success as an itSMF Chapter and our success as itSMF International. What do you think? Best Wishes, BRUCE HARVEY. Yes we are. And that’s even more reason for Chapter Leadership to ensure that they have 2016 Chapter Reflections Click on the images below to view chapter links 5 itSMFI Forum Focus—December 2016