itSMFI 2016 Forum Focus - December Forum Focus ITSMFIV3 | Page 17

shortly about the first accredited organisation to adopt the
framework and be recognised by itSMF.
What are the key benefits of PSMF?
PSMF:
 offers a way to help improve staff engagement,
 retention and productivity
 encourages
progression
personal
development
and
career
 provides industry recognition for professionalism in
service management
 improves ITSM value recognition and professional
identity within the business
 develops high performing service management teams
and improves service quality

helps identify knowledge gaps in a simple and easy-to-
adopt framework.
How does it work?
(1) As a free member benefit
The model is available free via our website to all itSMF UK
members. Individuals and organisations can therefore use this
themselves as a reference model for competence and people
development.
The PSMF can be easily integrated into an organisation's
existing skills programme, allowing them to develop a clear
approach to professionalism in service management, by
engaging with the itSMF community and achieving an industry
recognised endorsement.
By utilising this complimentary member benefit,
organisations are embarking on a lifetime journey with itSMF
UK
which
will
lead
to
long-term,
consistent,
professional service management.
(2) As an itSMF UK endorsed programme
In addition to the free member service, itSMF UK can provide
short and simple assessment and endorsement progr