itSMFA 2017 July Bulletin Bulletin -July 2017 | Page 7

1,500 times before June. In June, the itSMF UK officially endorsed the BCS EXIN Foundation Certificate in SIAM. (www.bcs.org/upload/pdf/exin-bcs-siam-pr- jun17.pdf) the Southern hemisphere), we’ve added the SIAM Foundation Certificate Course to Kinetic IT’s external training offering. Kinetic IT’s course is a 3-day format, combining the BoK theory with practical experiences and exercises (including a newly developed and unique simulation ‘game’). See here for the schedule www.kineticit.com.au/resources/training/training- detail/20-siam-foundation-certificate According to the itSMF UK assessors ‘….” the SIAM Foundation is a refreshingly practical approach for a service management training and certification programme. The body of knowledge content is well structured, well written and contains a host of practical guidance, clearly based on real-life experiences. Feedback from SIAM course participants ‘….” 'My understanding of SIAM increased greatly as a result of this course.' 'SIAM is not only about ITIL ... it is a blend & integration of various practices.' What’s next? The SIAM Foundation Architect Team (including Michelle & Simon from Kinetic IT) also won the itSMF UK Thought Leadership Award 2017 (www.itsmf.co.uk/?page=psma17); presented to the author, special interest group or industry body that has made the most significant contribution to thought leadership within the service management community over the last year. After a successful pilot in April (the first SIAM course in Currently the group is working on the ‘SIAM Professional Body-of-Knowledge’, again accompanied with a certification. This publication aims to extend the Foundation BoK theory with more practical approaches, examples and recommendation. Scopism has asked Simon & Michelle to become the Lead Architects for this, with a proposed publication date towards the end of the year. Meanwhile, the SIAM Foundation Body-of-Knowledge, and Process Guides, can be freely downloaded from the Scopism website (www.scopism.com/free-downloads) or a hardcopy is available from Van Haren publishing (www.vanharen.net/shop/978940180102c-service- integration-and-management-foundation-body-of- knowledge-siamr-foundation-bok). Michelle Major-Goldsmith & Simon Dorst Service Management experts with Kinetic IT [email protected] 7 itSMF Bulletin—July 2017