itSMFA 2017 July Bulletin Bulletin -July 2017 | Page 15

2017 Speakers Tina Erickson ITS Customer Service Manager, HBF ITSM: How to avoid traps for new players Neil Faintuck Service Transition Manager, Bankwest Service continuity – the stick without the carrot Rinske Geerlings Managing Director, Business As Usual We’ve been hacked! Now what’s the BCP? Peter Grant Peter Grant & Associates Digital disruption and your career – there is some VERY good news Matthew Hooper Director ITSM, Ivanti @Vigilantguy Cut the ITIL anchor, raise the ITSM sail – why fast IT organisations win! Kathryn Howard Service Management Provocateur, Visual Explanations Your service operating model – it’s about actionable delivery Malini Jayaganesh Vice-Chair, Business Relationship Management Institute Walk fast, walk far: building trusted partnerships Ian Jones Manager, Technology Advisory, KPMG @jonesyianau IT process automation and its implica- tions on IT Service Management Brett Moffett Solutions Architect, Cireson @BrettMoff Taking out the trash! Automating basic Service Management tasks 15 itSMF Bulletin—July 2017