2 . ITIL only applies to operations .
To be fair , this was somewhat true in version two of the ITIL books , which were released back in 2001 . With the 2007 release of version three , however , this idea was thoroughly laid to rest . ITIL concepts apply to all of IT and help IT organizations better deliver services to customers . This includes everything from developing a solid IT strategy that aligns with customer needs to designing and delivering IT services ( which compliments and dovetails with project management best practice concepts like SDLC , Agile / Scrum , etc .). When people go through ITIL training (* cough cough * ITIL Foundation class * cough cough *), they discover that IT operations is only one of the five major phases in the IT Service Management lifecycle . Thus , anyone in IT will benefit from the ideas in the ITIL books .
3 . ITIL doesn ’ t work in an Agile environment .
Similar to the first point , many people think IT Service Management concepts are in conflict with a lightweight , Agile philosophy . In fact , many developers who use an Agile method of working ( Scrum , SAFe , etc .) have no interest in , or are actively disengaged , when it comes to learning about ITIL .
For an IT organization to be successful , however , everyone in IT must work together to deliver exceptional products and services . Developers do better when they understand the big picture – and the rest of IT ( operations , etc .) does better when they understand how to deliver those exceptional products and services quickly and accurately , as the Agile philosophy teaches . The idea that ITSM and Agile are at odds with one another is simply untrue . In fact , we ’ ve helped a number of customers implement ITSM concepts using Scrum ourselves .
About Erika Flora
Erika is a microbiologist-turned-project-manager with over ten years ' experience . She ' s a Principal Consultant at Beyond20 , and holds more certifications than you can shake a stick at - including ITIL Expert , PMP , Certified ScrumMaster .
Did you know that being a members of itSMF Australia allows you free access to ITIL Online ?
itSMF Australia is proud to announce our ongoing commitment to ITIL Online access to the Lifecycle Suite , available only to Members
Click here to Access the ITIL Lifecycle Suite
ONLINE ACCESS TO THE CORE ITIL PUBLICATIONS IS JUST LIKE HAVING AN EXPERT SITTING NEXT TO YOU
8 itSMF Bulletin — August 2017