itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 21

2017 Service Management Conference—Program
Day 2 | Thursday 24th August 2017
Sessions
Plenary
Unmask your potential
8.40AM
Turia Pitt
9.20AM
Mixing oil and water: DevOps in an ITSM
world
Lindsay Holmwood
10.10AM
10.40AM
11.30AM
12.20PM
MORNING TEA
Effective vendor
management Digital disruption and
your career – there is
some VERY good news Evolution from ITIL to
Agile
Darren Bourke
Monash University Peter Grant Lisa Palma
NAB
Invited speaker
Using Cynefin to
navigate
uncertainty Changing role of CSI: a
blueprint for business
innovation management
Kim Ballestrin
Elabor8 Murali Ramakrishnan
Queensland Rail
DevOps, Agile
and ITIL just
don’t work
together – or do
they?
Growing a knowledge
centered culture; the
leader as champion
Beth Coleman
Catalynk
Harold Petersen
Girish
Ramkrishnani
1.10PM
21 itSMF Bulletin—August 2017
LUNCH
Machine learning and
analytic approaches to
proactive Problem
Management
Seth Paskin
BMC
Ignites