itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 20

2017 Service Management Conference—Program
Day 1 | Wednesday 23 August 2017—Continued
Sessions
1.20PM
Just how relevant is
IT Service
Management in
today’s world?
ITSM: How to avoid
traps for new players
Tina Erickson
HBF
Simple steps to a
better service desk
experience
Neil Pinkerton
Commonwealth
Department Sanjeev NC
Freshservice
IT process
automation and its
implications on IT
Service
Management
Ian Jones
Masterclass:
Proactive Problem
Management and
Incident Mapping
Shane Chagpar
Kepner-Tregoe
AFTERNOON TEA
We’ve been hacked!
Now what’s the BCP?
Rinske Geerlings
Business As Usual
4.20PM
Walk fast, walk far:
building trusted
partnerships
Malini Jayaganesh
BRM Institute
3.00PM
3.30PM
SIAM: let’s nail jelly
to a tree
Neil Faintuck
Bankwest
Elizabeth Cleland
Agudo Consulting
2.12PM
Service continuity –
the stick without the
carrot
Putting the ‘Service’
back in Service
Management – 5
steps to a customer-
centric culture
Dave O’Reardon
Silversix
Maximising value
and building trust in
your digital supply
chain Taking Out the
Trash! Automating
basic Service
Management tasks
Simon Roller
BSMImpact Brett Moffett
Cireson
Back to the future –
thoughts on SM 2.0!
Matthew Burrows
invited speaker
Wow, a
configuration
management
program that
worked the first
time!
Stuart Smith
Transurban
5.10PM Pre-dinner drinks, exhibition and networking
7.00PM itSMF Australia Gala Awards Dinner
20 itSMF Bulletin—August 2017
Embracing diversity
Rebecca Scott
Bankwest