itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 18

SIAM design and transformation
workshop with Harold Petersen
Improve your process improvement
with Michi Tyson
Cyber Crime simulation game with
Rinske Geerlings
DevOps adoption: the Dev – Ops –
ITSM triangle with Dave Favelle
Next-gen Service
Management: a survey
of emerging techniques
and case studies with
Dion Hinchcliffe
The three year Service
Management roadmap with Dion
Hinchcliffe
18 itSMF Bulletin—August 2017
Adding business value
through Hardware and
Software Asset
Management with
Shane Johnson
What you need to know
about the Service
Automation Framework
with Jan-Willem
Middelburg
The world of Big Data: fundamental
knowledge & concepts with Jan-Willem
Middelburg