itSMF Bulletin November 2017 Bulletin - November 2017 | Page 17

For each piece of feedback, put a 1 in the column that
represents the theme(s) that relate to that feedback. the gym or eating more healthily. You put if off and put it off
until its too late.
Sum each column and you’ll see what your customers see as
your strengths and weaknesses. There are three reasons why your
customer-centricity should start today.
journey
to
Slice and dice to understand the themes for different
business units and IT teams.
1. Budget squeeze
“Excellent firms don’t
believe in excellence,
only in cons