Problem Management Survey – call for participants:
Michael Hall from Real-World IT is seeking to talk to service management leaders (rather than problem managers) to conduct a short survey to gauge people's experiences with their organisation's problem management and problem-solving practices.
He is asking for participants to give forty-five minutes of their time to answer prepared questions covering aspects of their practices, as well as general organisational background, used to help classify findings in various ways, such as size and IT approach. Contact can be arranged face-to-face, as a teleconference or via Skype.
The intention of the survey is to gather an overall picture of maturity and effectiveness of problem management across a wide range of organisations. I plan to run the survey for about six months and then share the consolidated results with participants. I think we will get some interesting insights into what works well and what people find challenging.
The more participants and the wider diversity of organisations and approaches, the more valuable the results analysis is going to be for everyone.
Contact Michael at [email protected] if you are interested in participating.
Q2 SEMINARS