By contrast, a key principle might be zero defect services, which may lead to a more traditional methodology being employed featuring rigorous change control and release processes.
Within many organisations these principles are not clearly articulated or understood. In others, they are generally understood but not clearly articulated as part of a management system, so do not inform the actions of the organisations staff. A VeriSM approach ensures that they are clearly articulated and documented and are supported by an integrated framework of policy, process, procedure and other documentation in such a way that they become the “guardrails” that will guide a service change through the service lifecycle.
8. But the idea of Stakeholder Needs driving the business is not new. What value does VeriSM provide?
Indeed. COBIT® 5, for example, both articulates the idea clearly and provides a detailed model for doing it (the Goals Cascade). As mentioned above, VeriSM is not a methodology. It is not the intention to replace any existing best practice guidance. Rather the opposite. The VeriSM approach will enable organisations to use existing and new, emerging best practice techniques and approaches to best effect. You might think of VeriSM as the conductor of the SM orchestra bringing the right instruments in at the right time as the service moves through the lifecycle.
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The VeriSM approach will enable organisations to use existing and new, emerging best practice techniques and approaches to best effect.