The launch of VeriSM™ toward the end of 2017 has generated a lot of interest and debate on social media. Following the release of any new guidance, there is always a learning curve that the target community goes through as it digests, interprets and questions the new material. In some ways that never ends. I have been an ITIL® trainer and consultant for most of the last 24 years and even today someone can say something
in class that makes me think again
about the way I understand or explain a specific concept. I was involved in the VeriSM project, on behalf of APMG, and even managed to get my name on the list of contributing authors (my contributions were very small but, I like to think, valued). So, if you feel like you are still unclear about aspects of VeriSM, here are my answers to some questions and observations I have already heard.
Mark Flynn from APMG answers the VeriSM questions everyone is asking:
VeriSM™
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