itSMF Bulletin itSMF Bulletin March 2018 | Page 15

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Using Cynefin to Solve Problems While

Navigating Uncertainty by Kim Ballestrin

The Cynefin Framework by Dave Snowden 2014

I first came across Cynefin while attending CALM Alpha, a Cynefin, Agile, Lean Mashup

Conference organized by Dave Snowden in the UK early 2012. There I learned how the Cynefin framework helps us understand how Agile and Lean approaches work in each of the four domains and how Cynefin can help tailor team activities to suit.

The framework actually has five domains, with the middle zone being called Disorder (in other words, the type of system you’re in before you know what type of system you’re in). The other four domains fall into two broad categories: “ordered” on the right-hand side and