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Project: OneITSM Consolidation
Objectives and Challenges
In 2016, TAFE NSW was on the cusp of a significant modernisation and transformation program that would see it transition from an agency of the NSW Department of Education (DoE) to its own TAFE Commission reporting directly to the Minister for Skills, becoming a single entity under the OneTAFE approach. With over 9,000 employees, TAFE NSW was operating in a volatile environment characterised by changing skills requirements, increased competition from other education and training providers, advances in digital learning
technologies and a shifting focus onto higher level skills. Through its modernisation and transformation programs, TAFE NSW looked to profoundly change the way it operated across its 130 statewide locations.
For the ICT Group, there were multiple challenges in responding to TAFE NSW’s future directions, with the most immediate being:
-Transitioning all strategic and operational ICT systems from DoE to a fully owned and managed TAFE NSW environment within a tight timeframe.
-Consolidating 12 different TAFE Registered Training Organisation (RTOs) that had previously been operating autonomously under DoE, using different processes and platforms, and delivering varying customer experiences.
itSMF Australia Industry Award
IT Service Management Project of the Year
2018 Winner - TAFE NSW
The Project of the Year is awarded to the ITSM team that can best demonstrate the successful completion during the past year of a challenging ITSM project that has aligned ITSM and complementary practices to achieve significant improvements to the quality and value of the organisation’s IT services.