What is your current job title and industry and what do you enjoy the most about both?
Service Design Consultant
How long have you been an itSMF Member?
1 year
Congratulations on gaining your ITIL Master status, I think there are only 2 or 3 in Australia. What was the motivation behind going for this level of qualification and what was the most challenging part about gaining this? Also what advice would you give to other Service Management Professionals thinking of going for it?
Thank you, yes that is correct there are only 3 ITIL Masters in Australia. The motivation; twofold:
1. Being told not to do it “too hard”
2. Being a differentiator – I firmly believe that success lies in standing out from the crowd ie what do you have that others don’t and for me that was gaining my ITIL Masters certification.
Achieving my ITIL masters has completely transformed my career.
I am now asked / sponsored to speak at conferences globally, in fact I have just returned from Malaysia.
And most importantly, I am an author for ITIL version 4 – very very exciting times which would not have been possible without achieving my ITIL Masters.
What itSMF Membership Benefits do you get most value from?
#Seminars
#ITIL Online &
#the itSMFWebsite
What do you enjoy most about being an itSMF Member?
Undoubtedly the sense of community – I have made many friends and it certainly keeps me busy (which I love). I am the events co-ordinator for the Sydney chapter.
I’m working with the wonderful Jon Jones & Kathryn Howard on our next event. It’s on the 20th September, and we are super excited. New venue with 4 very exciting speakers followed by a panel. (We want to break record attendance).
Katrina McDermid
in conversation
with Brendan Cullen