itSMF Bulletin itSMF Bulletin August 2018 | Page 21

have to identify and manage resistance to playing in volatile, uncertain, complex and ambiguous world.

Managers ensure the coaches have continuing education, support and coaching so that they can help transition players through the complexity of change.

Managers have to sustain – that is maintain and support the coaching network.

Support

The coaches support the players and the players provide continual feedback to the coaches.

Coaches provide support for players through communication. They advocate,

manage resistance, coach, liaise and network.

Coaches also act as sponsors and advocates for change whilst building and maintaining a healthy change coaching network. Their role is crucial in sustaining an organisation that can thrive in a VUCA world.

GOAL!

So keep it simple – three roles and no more. Game On! Winning Team.

I will be presenting “Why people change has to be everyone’s business – Game on!” at the itSMF Annual Conference in Canberra on 5th May. I look forward to seeing you there.

Karen Ferris - Organisational Change Management Rebel with a Cause

Karen is an internationally acclaimed author and speaker, with industry acknowledgement of her reputation as a Thought Leader, providing both strategic and practical advice and insights to her audiences.

Karen has the uncanny ability to share her experience and knowledge, so that everyone is empowered to make a difference within their organisation.

Karen can be contacted at [email protected] or you can read more articles from Karen at www.karenferris.com