Island Life Magazine Ltd February/March 2009 | Page 113

LOCAL BUSINESS

Where expertise
really counts
“The most important thing is accurately
assessing customers’ needs,” says Rob
Horton, owner of Island Mobility. “That way
we can provide the right equipment for
each individual person.”
Family owned Island Mobility
has traded for over 59 years,
and in this field experience
counts.
“We’re far more than just
a shop,” says Rob. “To our
trained staff, the customer is
paramount.”
So the sale of a simple
walking stick can involve
adjusting its height: too tall
or too short and it can cause
medical problems. Similarly,
wheelchairs need to fit their
users. Scooters have to cope
with whatever terrain and
distance required of it, and
will need to be stored and
charged overnight. “Meeting
all these considerations means
customers are far more likely
to leave the showroom with the
right product,” says Rob.
Such considerations highlight
potential difficulties with
buying mobility products on
the internet. Island Mobility
offers a complete back-up
service which internet sales will
not provide, and its workshop
on-site means repairs are
prompt.

“We give a full warranty with
all items, and offer insurance
on larger ite