Our Strategic Plan articulates our purpose and vision , reinforces our commitment to reconciliation and reasserts our values , which underpin our framework for relating to our clients and each other .
This year , we continued making significant achievements against the priorities identified in our Strategic Plan 2015-2018 .
Priority 1
Maintain , develop and expand community responsive services that enhance and build resilience .
Objectives
• The purposes of all services are clearly defined .
• Regional plans are developed to support service and business development opportunities within the regions , consistent with community needs .
• High-quality services are appropriately delivered .
• Quality service delivery through program review and continuous improvement is maintained .
• Interrelate ’ s research agenda is linked to service development and business development opportunities and is consistent with client and community needs .
• Client outcomes framework is implemented and demonstrates improvements in client wellbeing .
• Vulnerable and disadvantaged clients receive enhanced access and quality of services .
• Increase the use of technology for service delivery to meet the changing needs of our clients .
Progress delivered in 2015-16
• Quality staffing framework ( QSF ) piloted across regions . The QSF has been developed to support staff onboarding and to ensure quality and clinical governance of our services .
• Culturally and Linguistically Diverse ( CALD ) staff reference group established . The CALD staff reference group has been created to support Interrelate in building an effective organisation that is responsive and culturally appropriate in meeting the needs of culturally and linguistically diverse individuals , families and communities , by supporting the strengths that reside in those communities .
• Development of Regional Plans to inform community need and guide service growth . These will guide regional activity in line with the Strategic Plan .
• Regional briefings and training on the client outcome framework . Client outcomes framework piloted across regions . The framework aligns to the DSS SCORES framework ; this is part of our work in meeting the partnership requirements by DSS .
• Access strategy milestones achieved – Reconciliation Australia endorsed the Interrelate Innovate Reconciliation Action Plan .
• In the Cultural Survey 2016 results , the overall organisation rate for supervision satisfaction was 81 %. This is an increase of 3 % from the 2014 Cultural Survey .
• Technology development project plan established exploring the use of technology to meet the changing needs of our clients .
• Funding provided by the Department of Social Services ( DSS ), Families and Children Program , Enhanced Social and Community Support Measure ( Drought Assistance Package ) Families and Children ’ s Activity , ceased on 30 June 2016 . Under this funding , Interrelate had been providing support to the rural and drought affected communities of Cobar , Warren and Walgett in the Far West NSW since July 2014 .
• Audit of existing staff qualifications to ensure that all staff meets the minimum requirements of their position is completed . A project partner is engaged to manage Recognition of Prior Learning plans .
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