“
To respond to this Interrelate is positioning itself
to respond and be at the forefront of thinking and
development.
The Overall Budget position enabled Interrelate to
carry a deficit for the year for investment including:
• business development to expand school
services and to develop new business models
enabling growth and additional income to
support our work
• marketing to build brand recognition and
awareness, to embed the I relate strategy in all
marketing activities and development of a new
website and
• research and service development to enable
Interrelate to guide service improvements
In addition Interrelate continues to be committed to
the deliverables as articulated in our strategic plan.
More over there is an expectation of government
for greater efficiencies and innovative ways for us to
deliver flexible, customer centred services.
To respond to this Interrelate is positioning itself
to respond and be at the forefront of thinking and
development. Our strategic plan commits us to
continue work through:
• service development in refining our products,
enabling a suite of programs that are responsive
to customer needs
• the use of technology to further reach clients
and to also expand our client reach and service
scope
• the refining of our client outcome measures
to demonstrate to government and ourselves
”
that the funding provided through government
contracts achieve positive client outcomes and
ultimately reduce the costs of social issues
• the use of technology to better service our staff
and to reduce our administrative burden
Regional Plans now inform Interrelate on
community need and guide service growth in line
with the Strategic Plan enabling regions to advance
project grants at a local level and enhancement of
local networks and partnerships.
This year we have also had a focus on our clinical
governance through the Quality Staffing Framework
(QSF) supporting staff through the on-boarding
process and the Client Outcomes Framework now
enabling us to measure success of our programs
and interventions.
I would like to thank the staff and Board for another
successful year in delivering high quality services to
the many communities across NSW.
Patricia Occelli
CEO, Interrelate
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