Internet Learning Volume 5, Number 1, Fall 2016/Winter 2017 | Page 2

Internet Learning Journal Volume 5, Number 1 - Fall 2016/Winter 2017 © 2017 Policy Studies Organization TABLE OF CONTENTS Letter from the Editor ....................................................................................................... 5 Kathleen Tate, American Public University System ARTICLES Online Graduate Course Evaluation from both Students’ and Peer Instructors’ Perspectives Utilizing Quality Matters TM .............................................. 7 Kyungbin Kwon, Frank R. DiSilvestro, and Marjorie E. Treff, Indiana University–Bloomington An Academy Customer Experience Benchmark Observation ....................................... 17 Erik Bean, University of Phoenix We are the Campus: Using the University of Edinburgh’s Manifesto for Teaching Online to Provoke Dialogue about Online Learning in the US ................ 33 Nancy Heath, American Public University System FROM THE FIELD 3 Questions for an Online Learning Leader ................................................................... 41 Featuring Tanya Joosten, University of Wisconsin-Milwaukee Teaching like a Journalist Thinks .................................................................................... 47 Michael Saville Howarth, Middlesex University BOOK REVIEWS A Review of Minds online: Teaching Effectively with Technology ................................. 67 Amanda Butler, Bartow County, Georgia MEDIA REVIEWS Positive Behavior Support Technology ........................................................................... 71 Gregory C. Mandalas, Pennsylvania 1