Internet Learning Volume 4, Number 1, Spring 2015 | Page 127

Internet Learning Journal – Volume 4, Issue 1 – Spring 2015
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About the Author
ERIK BEAN, Ed.D. is currently an Associate Professor of Arts and Humanities at
American Public University System and holds an Ed.D. from the University of Phoenix
School of Advanced Studies where he also serves as a Research Fellow at the Center for
Leadership Studies and Educational Research studying immediacy and the customer
experience (CX) of students and faculty.
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